The officer was making a presentation on the performance in the third quarter. The chair interrupter with a series of rhetorical questions which highlighted an area where performance had dipped. The officer attempted to explain the figures only to be rebuffed with “the numbers can’t hear you”. Which turned out to be the signal that the meeting was over? The message was clear we’re not interested in excuses we want results.
So when did management get reduced to numbers, be they budget figures, performance stats or position in the league table? Isn’t management about people?
Blair McPherson author of People management in a harsh financial climate published by Russell House follow Blair on Twitter @blairmcpherson1