Wisdom is the greatest quality a manager can have. The trouble
is it is not easily or quickly gained. It comes over time from
experience. For the inexperienced manager help is on offer from HR.
They have the accumulated experience of many manager over many years.
There is nothing they have not come across before - well almost
nothing. But be assured they have come across more difficult employees
than the one that‘s causing you concern at the moment, they have
resolved conflicts, mediated changes, addressed issues of conduct and
performance, resolved complaints of bullying, harassment and unfair
dismissal. They have tackled the misuse of company computers to access
porn, interpreted the dress code during the heat wave, provided the
means to address absenteeism, they are experienced in promoting best
practise in recruitment and selection and dealing with the fallout
when it’s not followed.In short they are good at digging managers out
of holes and even better at helping managers avoid such self inflicted
Blair Mcpherson former Director. Author and blogger www.blairmcpherson.co.uk