“Who needs to ask a question in an online community, when you can just Google it?” I hear you ask. It’s a fair point of course. You can find an answer to every question just by searching the internet these days. However, is it a quality answer to your question? How do you know if it’s reliable? What is the source? With so much fake news making the headlines, it’s increasingly difficult to tell.
That’s where trusted online communities - like those on Knowledge Hub - come into their own. When you join a Knowledge Hub group, you know you are within a community of like-minded colleagues who have an interest in the topic, so why not ask your question in the forum?
Knowledge Hub group forum discussions will usually include the following kinds of conversations that encourage members to get involved.
1. Welcome and introductions - forums and online groups need to engage members straight away. If members feel they have a welcoming place to go when they first join the group and are encouraged to take part, then you know there will be people willing to respond to your questions.
2. How to - members will often outline a real situation that they need help with. These how-to questions may receive quick short answers where members are sharing their knowledge and experiences, or sometimes you may even continue the conversation offline for a more lengthy discussion. These information exchanges can include sharing images, videos, and additional documentation to support responses.
3. Recommendations - “I’m looking for experiences using X system,” or, “Can anyone recommend something that will do X?” Online discussions are great for peer recommendations and helping members share relevant and useful knowledge. You’ll often find that as well as comments and suggestions, members will ‘like’ others’ responses, which also helps you gauge the most popular recommendations.
4. Ideas - when someone says, “I’ve got an idea” it often sparks great debate. It can prompt members to ask questions about the idea and gradually build up consensus about the best way to do something. Developing ideas and innovative approaches together that could be implemented in organisations helps group members progress their work.
5. How I did it - members like to give helpful advice when they have good practice or practical experiences to share. They will proactively share tips, issues, workarounds, and solutions that they have learned. This can be really helpful for other members just starting out on the same journey, or those who are new to a particular role.
Knowledge Hub has a rich diversity of groups to join and expert members to connect with. Find answers to your questions, and share your solutions to problems in Knowledge Hub’s trusted communities.
Keep up to date with our blog for sneak previews and news on what’s changing on Knowledge Hub this year.
Missed our previous blogs about the changes coming soon?