London Online Facilitators Meet Up

You always know that a get-together has gone well when you get kicked out of the room and everyone is still in in-depth conversation as they are walking out of the room and still chatting in the corridor and lift.

Yesterday (Tuesday 17th Feb) was our first face to face get together of Online Facilitators across the Knowledge Hub and a couple of guests.

This will hopefully be the first of many, as there are plans for other meet ups in Scotland, the South West and the Eastern Regions.  Look out for more details for future meet ups.

Maybe if there is interest we can run a regular one in the London area every quarter. 

Back to what happened during the meet up...  The discussion was based around the biggest challenges that you face for your group / community / network.  (You can choose which one is appropriate to you)

The topics included:

  • Increasing contributions
  • Turning ‘lurkers’ into participants
  • Knowing what technology to use and when
  • Packaging useful resources
  • Keeping the momentum going between face to face meetings

·         Moving past just facilitators posting.

So what did we talk about?

  • Welcoming members and helping them take their first step into participating. 
  • Asking good questions that will get members involved, rather than just providing information.
  • Creating regular activity and planning content and activities.
  • Using the wiki to repackage key resources. E.g. New members or those who just want the answer.
  • Creating a network of key relationships in the group to move past just facilitators posting.
  • Adding fun/social elements to your group’s activity plan, eg. competitions, recognition rewards, photos, and questions of the month.
  • The culture and expectations of members and testing out different approaches to get a feel for what works well.The all-important purpose statement for a group to help plan content and activities.

Plus a lot more which I’ve probably forgotten.  You had to be there!

There were also a couple of great ideas that I feel we can look at in more detail. 

  • How do you encourage more people to dip their toe in the water?  (Getting first time contributors sharing their initial issue or challenge with a question for the group.)
  • Learning from teams that use a number of groups to manage their programme of work and the different stages involved.

Lastly a big thank you to Melissa Whittle from Geoplace for hosting our first meet up, and for all the people that came along and contributed. You made the get together worthwhile.

If you’d like to host a meet up in your region or would be interested in taking part, let us know and we’ll help organise one.

Security level: Public

More Blog Entries

Where do you go for inspiration that helps you stimulate group activity?

A lot of groups have periods of slow down or lull’s due to outside influences. ...

How can polls be used to create follow up discussions?

Polls are fun, enlightening, and great conversation starters. Best of all, they’re an...


Former Member 6 Years Ago
Thanks for letting me be there to listen in. Good to know of so many shared issues, and hear suggested approaches - and always good to hear a shoutout for the 'lurkers' and a plea for a less pejorative term!
Michael Norton 6 Years ago in reply to Former Member .
Hi Tony. Thanks for coming along and sharing your wealth of experience. The whoIe Lurker topic could be a great discussion. I'll add it to the list of future topics to be discussed.
Glyn Barritt 6 Years Ago
Thank you very much for making notes of the meeting, Michael and very useful it was too. My thanks also to Melissa for arranging the hosting. A question for you ... how possible is it to change the name of the tabs in the group, so that 'wiki' isn't necessarily the name we to use?
Michael Norton 6 Years ago in reply to Glyn Barritt .
Hi Glyn. That's something that I can do for you. If you can send me the group name and what you would like to call it. I can amend it for you.
Yvette Wetton 6 Years Ago
Glad it went well. Sounds like it was really useful - sorry to have missed it!
Michael Norton 6 Years ago in reply to Yvette Wetton .
Yvette if there is enough interest. I'm happy to arrange another one in the London - South East area. Fingers crossed I can make that happen.
Melissa Whittle 6 Years Ago
Thank you to everyone who came to the meeting, it was really valuable and so good to meet other facilitators. Thank you to Michael and Dimple for leading the conversation and posting the notes. I like the idea of having quarterly London meetings if people are keen, happy to book a meeting room at my offices again. We will see you next time Yvette :0) Have a good weekend all!